Returns & Exchanges

We want you and your little one to be completely happy with your Nala's Baby purchase. If you are not satisfied, we offer a 30-day return policy for unopened and unused products in their original packaging.

1

Initiate Your Return

Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.

2

Pack Securely

Place the unused items back into their original shipping box or a similar sturdy container, ensuring all seals remain intact and protected.

3

Ship to Nala's Baby

Affix the provided return label to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing