Frequently Asked Questions

Everything you need to know about caring for your little one's skin.

Are Nala's Baby products safe for newborns?

Yes, our entire range is dermatologically tested, paediatrician approved, and specifically formulated to be gentle enough for newborn babies and sensitive skin.

What is your shipping policy?

We offer standard and express shipping across the UK. Orders are typically processed within 24 hours, with standard delivery arriving in 3-5 business days.

Are your products vegan and cruelty-free?

Absolutely. We are proud to be 100% vegan and cruelty-free. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unhappy with your purchase, please contact our support team to initiate a return.

Do you use synthetic fragrances or parabens?

No. Our commitment to 'clean' beauty means we exclude parabens, phthalates, and synthetic fragrances. We use natural, skin-loving ingredients to ensure the highest quality care.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.